About Capgemini Exceller Recruitment

Capgemini is a leading global consulting and IT services company founded in 1967. It offers a wide range of services including consulting, digital transformation, technology, and engineering. With operations in over 50 countries, Capgemini serves clients across various industries. The company focuses on innovation, sustainability, and social responsibility while helping businesses navigate digital challenges and achieve their goals.

Capgemini Exceller Recruitment

Required Qualifications & Skills:-

• Candidates must have completed any 3-year diploma / graduation in 2023 only
• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Candidates must be open to relocate to any location and work in night shifts

Job Description & Responsibilities:-

• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
  • Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
  • Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
  • Service Delivery – Its our service to the customer and delivering what is expected
  • Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
  • CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
  • Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
  • Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
  • Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
• Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
• Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
• Clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Please Note – 

• This drive and these positions are currently open for Women Candidates only
• Only shortlisted candidates will be invited for the assessment / selection process
• Selection process will be done in virtual mode
• Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

How to Apply Capgemini Exceller Recruitment

To apply for the Capgemini Exceller Recruitment, follow these steps:

1. Click On “Apply Now” button it will redirect to official website of Capgemini careers portal and navigate to the internship section.
2. Search for the Performance Testing Internship opportunity and click on the apply button.
3. Fill out the application form with your personal and educational details.
4. Upload your resume, cover letter, and any other required documents.
5. Submit your application and await further communication from the HSBC recruitment team.

Apply Now