Wipro is hiring Associates in Gurugram! Open to freshers (B.Com/BBA/BA). Day shifts, Sat/Sun off, and great perks. Apply for this international BPO job in 2025!
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💼 Job Role & Category
Role: Associate (Customer Service)
Category: Full-Time, Onsite
🏢 Why Join Wipro?
Wipro is a leading global technology services and consulting giant, dedicated to building innovative solutions for the world’s most complex digital transformation challenges. With a holistic portfolio covering consulting, design, engineering, and operations, Wipro empowers clients to achieve their boldest ambitions and create sustainable, future-ready businesses. It’s a brand synonymous with trust and technological excellence.
With a massive team of over 230,000 employees and partners across 65 countries, Wipro thrives on a culture of reinvention and purpose. The company is committed to helping its customers, colleagues, and communities flourish in a rapidly changing world. Joining Wipro means being part of a modern, dynamic organization that invests in your growth and empowers you to design your own career journey.
📝 Job Summary
Wipro is looking for a dynamic Associate to join its Insurance Business for an International Blended Campaign. In this customer service role, your purpose is to deliver top-quality service by resolving client issues, ensuring operational targets are met, and upholding the highest standards of professionalism. This is an exciting opportunity to kickstart your career with a global leader in a supportive and structured environment.
🔧 Key Responsibilities 🔧
- 📞 Maintain quality service by enforcing standards and resolving client problems effectively.
- 🎯 Achieve and maintain set productivity targets to ensure team success.
- 📧 Respond to all emails promptly within the designated timelines.
- ✅ Ensure timely completion of all assigned tasks with a focus on quality.
- 🔒 Comply with all Data Security and Code of Conduct standards without exception.
- 📊 Perform accurate data entry and rule-based tasks, including simple process calculations.
- 🗣️ Make outbound calls to clients and stakeholders following a defined call tree.
- 🎙️ Uphold defined Voice Quality standards in all client interactions.
✅ Who Can Apply?
🎓 Education & Experience:
- Graduates (Freshers & Experienced):
- Eligible Degrees: B.Com, BBA, BA, BCA, BHM, B.Sc.
- Experience: Freshers or candidates with up to 2.5 years of relevant BPO experience can apply.
- Note: Graduates with Stats, Maths, and Eco Hons are not eligible.
- B.Tech / B.E. / Full-time MBA Graduates:
- You are eligible to apply only if you have a minimum of 6 months of relevant experience.
- Who is NOT Eligible?
- B.Tech Freshers and MBA Freshers are not eligible for this role.
💡 Required Skills:
- Mandatory Skill: L&P Policy Acquisition & Servicing.
- Attention to Detail: Ability to process data with a high level of accuracy.
- Time Management: Strong ability to prioritize tasks and meet deadlines.
- Communication Skills: Effective verbal and written communication.
- Problem-Solving: Ability to identify and resolve issues efficiently.
- Teamwork: A collaborative mindset to work effectively with team members.
- Adaptability: Willingness to learn and adapt to changing processes.
🌍 Work Location & Type
- Location: Gurugram, Haryana
- Work Type: Onsite
- Shifts: UK Shifts (Day Shifts), 5 days a week with 2 fixed weekly offs (Saturday and Sunday).
💰 Salary Insights
For an Associate role in an international process at Wipro, the salary is competitive for freshers and early-career professionals.
- The expected salary for this role in Gurugram ranges from ₹2.5 LPA to ₹4.5 LPA (Lakhs Per Annum).
- The package often includes Performance-Based Pay and may vary depending on your relevant experience and interview performance.
🎁 Perks & Benefits
Wipro offers a fantastic range of perks to support its employees, as mentioned in the job description:
- 🚕 One-Way Transport: Free cab facility for employees (if your address falls within the hiring zone).
- 🏥 Health Insurance: Comprehensive health coverage at nominal rates.
- 🏆 Rewards & Recognition: Regular programs to celebrate your performance and achievements.
- 📈 Career Growth: Clear career mapping and opportunities for internal advancement.
- 📚 Learning Initiatives: Regular training and development programs to enhance your skills.
- 🎓 Education Assistance: Support for pursuing further education while you work.
📝 How to Apply
📢 How to Apply for Wipro Recruitment 2025:
- Click the “Apply Now” button below to navigate to the official application page.
- You may be asked to register or log in to the Wipro careers portal.
- Fill out the application form with your accurate personal, academic, and experience details.
- Upload your updated resume or CV.
- Carefully review all the information you have provided.
- Submit your application to be considered for the role.
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❓ FAQs
1. Is this a voice or non-voice role?
This is a “Blended Campaign,” which means it involves both voice (making outbound calls) and non-voice (email responses, data entry) responsibilities.
2. Are B.Tech freshers eligible to apply?
No, the job description explicitly states that B.Tech freshers are not eligible. B.Tech graduates need a minimum of 6 months of relevant experience to apply.
3. What are the working hours?
The role requires you to work in UK Day Shifts. It is a 5-day work week with fixed offs on Saturday and Sunday, offering a great work-life balance.
4. What is the selection process for this role?
While not specified, the typical BPO hiring process at Wipro includes an HR screening round, a Voice & Accent (V&A) assessment, and a final Operations/Managerial interview.
5. Is there a bond or service agreement?
The job description does not mention any bond or service agreement. This is usually clarified during the HR interview.