Apply for CSG IT Support at Capgemini Noida – 2025 graduates eligible, ₹3.25 LPA package, 24/7 shifts, career growth opportunities.

Apply for CSG IT Support at Capgemini Noida – 2025 graduates eligible

💼 Job Role & Category

Role: CSG IT Enablers Contact Support Group
Category: Full-Time, Onsite (24/7 Rotational Shifts)

🏢 Why Join Capgemini?

Capgemini is a global leader in consulting, technology services, and digital transformation, partnering with companies to transform their businesses using technology. With over 340,000 employees across 50+ countries, Capgemini combines unmatched experience and specialized capabilities across industries to deliver end-to-end solutions. The company is known for its innovative work culture and commitment to unleashing human energy through technology for an inclusive and sustainable future.

Capgemini has been recognized as a Leader in Gartner Magic Quadrant for multiple services and consistently ranks among the best workplaces globally. Their Cloud & Infrastructure Services (CIS) division, where this role is based, manages critical IT infrastructure for global clients, making it an excellent launchpad for technology careers. The company actively promotes diversity and inclusion, particularly encouraging female candidates to apply for technical roles.

📝 Job Summary

Join Capgemini’s Cloud & Infrastructure Services (CIS) as part of the Contact Support Group (CSG), the first line of defense managing IT infrastructure incidents and service requests. This role offers an opportunity to work with global customers using both traditional (email, voice) and digital contact channels (chat, SSPs, BOTs) while delivering optimized, proactive IT support solutions. As a CSG team member, you’ll enable speedy incident resolution to improve end-user experience across different regions and time zones.

🔧 Key Responsibilities 🔧

• 📞 Provide best-in-class customer service and technical troubleshooting via voice-based phone service and other contact channels
• 🎫 Manage tickets effectively – prioritize urgency, categorize issues correctly, track status (On-hold, Open, Closed, Resolved)
• 📊 Utilize business intelligence by analyzing ticket data and implementing best practices to support customers
• 🤖 Work with CHIP (intelligent AI BOT) to answer customer queries and improve customer experience
• 📧 Handle service email retrievals effectively to minimize communication hops between service desk and customers
• 💡 Maintain and utilize knowledge base effectively to resolve customer issues
• 🌐 Support customers across Telecommunication, Financial Services, Healthcare, and Technology verticals
• 🔧 Troubleshoot customer issues including internet problems, password resets, session resets, and profile management
• ✅ Achieve first contact resolution (FCR) by resolving issues in the initial interaction
• 🤝 Demonstrate professional communication, empathy, and courteous interaction with customers

✅ Who Can Apply?

• 🎓 Education: Candidates must have completed any 3-year diploma or graduation in 2025
• 💼 Experience Level: Not specified in job description (Freshers can apply)
• 💡 Required Skills:
  • Excellent communication and English speaking skills
  • Good interpersonal skills
  • Ability to perform under pressure
  • Basic computing skills
• 📋 Additional Requirements:
  • Must have active DigiLocker account
  • Active mobile number linked with Aadhaar
  • Must be Indian Citizen
  • Willing to work in 24/7 environment
  • Open to relocate to any location
  • Ready to work in night shifts

🌍 Work Location & Type

Location: Noida
Work Type: Onsite (Office-based)
Shift Pattern: 24/7 Rotational Shifts
Relocation: Candidates must be open to relocate to any location as per business requirements

💰 Salary Insights

The confirmed CTC for this position is ₹3.25 LPA, consisting of:

• Base Salary: ₹3,00,000 per annum
• One-time Joining Incentive: ₹25,000

For Customer Support roles in IT companies like Capgemini, the salary typically ranges from ₹3-5 LPA for freshers. With experience and performance, professionals in similar roles can expect growth to ₹4-7 LPA within 2-3 years. The IT support domain offers consistent salary progression, with senior positions commanding ₹8-12 LPA after 5+ years of experience.

🎁 Perks & Benefits

Working at Capgemini comes with comprehensive benefits:

• 🏥 Health Insurance: Medical coverage for employees and family members
• 📚 Learning & Development: Access to training programs and certification opportunities
• 💸 Performance Bonus: Annual performance-based incentives
• 🏖 Paid Time Off: Generous leave policy including earned leaves and holidays
• 🚌 Transportation: Cab facilities for night shift employees
• 🍽 Cafeteria: Subsidized meals at office premises
• 👥 Employee Assistance Program: 24/7 support for personal and professional challenges

📝 How to Apply

📢 How to Apply for Capgemini CSG Recruitment 2025:

1. Click on the “Apply” button below
2. Ensure you have an active DigiLocker account and Aadhaar-linked mobile number
3. Register/Login to the Capgemini careers portal
4. Fill in all required personal and educational details
5. Upload your resume and relevant documents
6. Review all information carefully before submission
7. Submit your application before November 30, 2025, 11:59 PM

Important Notes:

• Only shortlisted candidates will be invited for assessment
• Selection process will be conducted in virtual mode
• Candidates must arrange required infrastructure for online assessment

🔗 Apply Link

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❓ FAQs

Q1: What is the selection process for this role?
A: The selection process will be conducted virtually. Only shortlisted candidates will be invited for assessment. The exact stages are not specified in the job description, but typically include online assessment, technical round, and HR interview.

Q2: Is this position open for freshers?
A: Yes, this position is open for 2025 graduates with any 3-year diploma or graduation degree. No prior experience is mentioned as mandatory.

Q3: Will I have to work night shifts?
A: Yes, this is a 24/7 support role with rotational shifts. Candidates must be willing to work in night shifts as per schedule.

Q4: Is relocation mandatory?
A: While the primary location is Noida, candidates must be open to relocating to any location based on business requirements.

Q5: Are female candidates given preference?
A: As part of Capgemini’s diversity and inclusion efforts, applications from female candidates are particularly encouraged for this position.