Join Zoho Corp as Technical Support Engineer in Chennai, Salem, Coimbatore & more. Voice support role with night shifts, freshers welcome, great growth!
Table of Contents
💼 Job Role & Category
Role: Technical Support Engineers
Category: Full-Time
🏢 Why Join Zoho Corp?
Zoho Corporation is a global technology powerhouse with over 100 million users across 180+ countries, revolutionizing business software with its comprehensive suite of 55+ cloud applications. Founded in 1996 and headquartered in Chennai, Zoho has grown into one of India’s most successful product companies with a unique bootstrapped journey – achieving profitability without external funding. The company operates on a “privacy-first” philosophy and maintains a strong presence with offices in the US, Europe, Japan, China, Singapore, Mexico, Australia, and the UAE.
Zoho’s work culture emphasizes continuous learning, innovation, and employee empowerment with their famous “University Hiring Program” that transforms fresh graduates into tech professionals. Recognized as one of India’s “Best Companies to Work For” by Great Place to Work Institute, Zoho offers a unique flat organizational structure where ideas matter more than hierarchy. The company invests heavily in R&D, rural revival initiatives, and maintains a zero-debt policy while serving major corporations like Amazon, Suzuki, Air Canada, and NASA.
📝 Job Summary
Join Zoho’s dynamic technical support team to provide exceptional voice-based support to international and domestic customers. This role offers excellent career potential in the technology industry, working with cutting-edge cloud solutions while developing strong technical and communication skills. Perfect opportunity for those looking to build a career in tech support with a global software leader.
🔧 Key Responsibilities
📞 Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound)
🤝 Build strong rapport with customers through clear and confident communication
⭐ Focus on customer satisfaction and achieving first-time-resolution
🛠️ Engage with technical teams to provide faster resolutions to technical issues
📚 Collaborate with content team to identify and address gaps in the help module
🌙 Work in night shifts to support global customers across time zones
✅ Who Can Apply?
🎓 Education Requirements:
Not specified in job description
💼 Experience Level:
Not specified in job description
💡 Required Skills:
- Strong communication skills for voice-based support
- Customer service orientation
- Ability to work night shifts
- Technical problem-solving abilities
- Team collaboration skills
📜 Certifications:
Not specified in job description
🌍 Work Location & Type
Locations: Chennai, Salem, Coimbatore, Tirunelveli, and Madurai
Country: India
Industry: Technology
Work Type: Not specified in job description (likely onsite due to voice support nature)
Shift Requirement: Night shifts required
💰 Salary Insights
Based on industry standards for Technical Support Engineers at Zoho Corp in India:
- Expected Salary Range: ₹3-6 LPA for freshers
- Performance-Based Pay: Additional incentives based on customer satisfaction scores
- Annual Increments: 10-20% based on performance reviews
- Shift Allowance: Night shift allowances typically 15-20% additional
- Growth Potential: Can reach ₹8-12 LPA with 3-5 years experience
Note: Actual compensation varies by location, experience level, and technical expertise. Chennai location typically offers higher packages compared to other cities.
🎁 Perks & Benefits
Zoho Corp offers comprehensive benefits package:
🏥 Health Insurance – Complete medical coverage for employees and family members
🍽️ Free Meals – Complimentary breakfast, lunch, dinner, and snacks at office
🚌 Transportation – Free cab service for night shift employees
📚 Learning & Development – Access to Zoho University programs and certifications
💸 Performance Bonus – Quarterly and annual performance-based incentives
🏖️ Flexible Leave Policy – Generous paid time off and sick leave
🏋️ Wellness Programs – On-campus gym, sports facilities, and health checkups
👔 No Dress Code – Casual work environment promoting comfort
💻 Work Equipment – Latest technology and tools provided
📝 How to Apply
📢 How to Apply for Zoho Corp Technical Support Engineers Recruitment 2025:
- Click on the “Apply” button below to visit Zoho Careers portal
- Register/Login to your Zoho Careers account
- Search for “Technical Support Engineers” and select your preferred location
- Fill in all required details including personal information and qualifications
- Upload your updated resume in PDF format
- Complete any assessment tests if required
- Review all information carefully before final submission
- Submit the application and save your application reference number
If you face any issues while applying. Do let us know in the comment section
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❓ Frequently Asked Questions (FAQs)
Q1: What is the selection process for Zoho Technical Support Engineers?
A: The typical process includes: Online Application → Aptitude Test → Technical Assessment → Voice & Communication Round → HR Interview → Offer Letter. The process usually takes 2-3 weeks.
Q2: Is this role suitable for freshers with no experience?
A: Yes, Zoho welcomes freshers and provides comprehensive training. Strong communication skills and willingness to learn are more important than prior experience.
Q3: Are night shifts mandatory for this role?
A: Yes, as mentioned in the job description, candidates should be willing to work night shifts to support international customers across different time zones.
Q4: Can I choose my preferred location among the five cities mentioned?
A: Yes, you can indicate your location preference during application. Final allocation depends on business requirements and availability.
Q5: What kind of training does Zoho provide for new joiners?
A: Zoho provides 4-8 weeks of comprehensive training covering product knowledge, soft skills, communication training, and technical troubleshooting before you start handling customer calls.