Apply for Walmart Global Tech’s Resolution Coordinator role in Bangalore. Freshers eligible, night shifts, bonuses & career growth.

Apply for Walmart Global Tech’s Resolution Coordinator role

Role & Category
Role: Resolution Coordinator (Customer Care)
Job Type : Full Time Job.

Why Join Walmart Global Tech?

Walmart Global Tech powers the digital backbone of the world’s largest retailer, building products and services that impact hundreds of millions of customers. The mission is simple and bold: help people save money so they can live better — at massive scale, across 19 countries.

You’ll join an inclusive, people-led, tech-empowered culture that values growth, training, and innovation. Walmart is consistently ranked among the top global companies by revenue and invests heavily in associate development, recognition, and belonging.

Job Summary

Join a metrics-driven, high-volume Contact Center that handles 10M+ interactions annually. As a Customer Care Senior Resolution Coordinator, you’ll manage inbound calls, chats, and emails from customers, stores, and associates — navigating multiple systems to resolve queries quickly and professionally. This role offers strong learning, recognition, and career progression in a best-in-class service team.

Key Responsibilities

• 📞 Handle high-volume inbound calls, chats, and emails across multiple support channels
• 🧭 Navigate multiple systems and tools to research and resolve customer issues
• 💬 Communicate professionally in a clear, conversational manner to ensure satisfaction
• 🔍 Review, analyze, and process critical customer queries with high accuracy
• ⏱ Adhere to quality, compliance, and SLA guidelines consistently
• 🧩 Multi-task effectively while maintaining attention to detail
• 🔄 Switch between phone, chat, and email based on business requirements
• 🧑‍🤝‍🧑 Build and sustain internal and external relationships
• 🧭 Show punctuality, reliability, integrity, and a customer-first mindset
• 🕘 Work flexibly in a 24/7 environment, including US hours and night shifts

Who Can Apply?

• Education: Any graduation
• Experience: 0–1 year of relevant customer service experience
• Required Skills/Tools:
  • Excellent written and verbal communication
  • Professional customer interaction skills
  • Ability to manage multiple tasks simultaneously
  • Customer-focused mindset with high urgency
  • Typing speed of at least 25 WPM
  • Proficiency with Microsoft Outlook and Word
  • Ability to adhere to quality, compliance, and SLAs
  • Flexibility to work in a 24/7 environment with rotating weekly time off; may include permanent night shifts or rotational shifts
  • Successful completion of mandatory training (post-join)
• Certifications: Not specified in job description

Work Location & Type

• Location: Bangalore, Karnataka, India (Home Office Cumulus)
• Work Type: Full-time
• Work Model: Not specified in job description
• Schedule: 24/7 operations; US-hour shifts; rotating weekly time off; potential permanent night shifts

Salary Insights

• Estimated range for entry-level Resolution Coordinator/Customer Service roles in Bangalore: ₹4–7 LPA
• Up to ₹7 LPA
• Performance-Based Pay
• Varies by experience & location

Note: This is an estimate based on publicly available industry data for similar roles in India as of 2024. Actual compensation at Walmart may differ. Refer to the official job posting for precise details.

Perks & Benefits

• 🏥 Health benefits (medical coverage)
• 👶 Maternity and parental leave
• 🏖 Paid Time Off (PTO)
• 💸 Incentive awards and performance bonuses
• 📚 Learning, training, and career development
• 🏆 Individual and team recognition programs
• 🌈 Inclusive culture focused on belonging and respect

📢 How to Apply for Walmart Recruitment 2025?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

1. Click on “Apply”.
2. If you have not registered before, create an account.
3. After registration, log in and fill in the application form with all the necessary details.
4. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
5. Verify that all the details entered are correct.
6. Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section

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FAQs

• What is the selection process?
  Not specified in the job description. Typically, roles like this may include an online application, assessments, and interviews. Please refer to the official careers page for the exact process.
• Does this job allow remote work?
  Not specified in the job description. The role requires flexibility for US hours and a 24/7 environment, which may indicate onsite or hybrid operations depending on business needs.
• What skills are required?
  Strong written and verbal communication, 25+ WPM typing, multi-tasking, Microsoft Outlook/Word, customer-first mindset, adherence to quality/compliance/SLAs, and flexibility to switch between phone, chat, and email.
• Is this open to freshers?
  Yes. The JD specifies 0–1 year of relevant customer service experience.
• What’s the last date to apply?
  Not specified in the job description. Apply as soon as possible since high-volume roles can close quickly.

Important

• Everything above about responsibilities, eligibility, and work conditions comes directly from the official job description.