Apply for Genpact IT Support jobs in Hyderabad 2025. Kickstart your IT career with top opportunities at Genpact.

Kickstart your IT career with top opportunities at Genpact.

💼 Job Role & Category

Role: Technical Associate – IT Support
Category: Full-Time, Onsite

🏢 Why Join Genpact?

Genpact is a leading global professional services firm, known for its expertise in digital transformation, AI, analytics, and business process services. It helps enterprises around the world run operations more efficiently with advanced tech, operational excellence, and service innovation.

In recent years, Genpact has built strong centers in India (like Hyderabad) offering world-class training, mentorship, and opportunities to work with emerging technologies. It is recognized for career growth paths for early professionals, and for supporting innovation and inclusion.

📝 Job Summary

As a Technical Associate – IT Support at Genpact, you’ll be part of a 24×7 Level-1 service desk. Your core responsibility is to handle incidents, requests, and support via phone, email, chat, and other channels. You’ll provide basic remote desktop support (password resets, OS support), maintain knowledge base, assist users, escalate issues, and contribute to service desk workflows. This is an entry-level role meant for recent graduates / early professionals who want a tech support backbone experience.

🔧 Key Responsibilities 🔧

(from the JD)

📞 Provide 24×7 Level 1 IT Service Desk support via Phone, Chat, Email, Voicemail & Web (Self-service)
🛠 Handle incidents, queries, and service requests; monitor and escalate as needed
🖥 Provide initial remote desktop support: user access management, password resets, Windows/OS support, etc.
🧾 Review and maintain internal service desk knowledge base
⚙ Implement and maintain self-service/self-help resources and services
📢 Report on known outages and service impacts

✅ Who Can Apply?

Education Requirements: Bachelor’s degree or equivalent graduation (any stream).

Experience Level: 0-2 years (entry / early professional).

Required Skills / Tools:

Basic background in technology & service desk work
ITIL certification required (or familiarity with ITIL framework)
Ability to multitask, attention to detail
Good communication skills (verbal & written)

Preferred Qualifications:

Intermediate knowledge of Windows OS (Windows 7/8/10) administration & troubleshooting
Familiarity with productivity software (Adobe, MS Office, etc.)
Experience with Active Directory (domain / exchange account creation)
Excellent troubleshooting skills
Ability to prioritize incidents/requests; flexible hours / on-call support when needed

🌍 Work Location & Type

Location: Hyderabad, India
Work Model: Full-time, Onsite (not remote)

💰 Salary Insights (India)

Based on similar roles & data for Genpact & IT support in Hyderabad:

The average salary for a Technical Associate at Genpact in Hyderabad for someone with less than 1 year of experience is around ₹3,34,000/year.
In Telangana, the average Technical Associate salary is approx ₹4,93,650/year.
For entry level IT Support Technician in Hyderabad, average is ~₹5,92,461/year according to Salary.com for Support Technician I roles.

So for this role, a realistic expectation for freshers is ₹3.0-6.0 LPA, depending on skills, shift / on-call demands, and performance.

🎁 Perks & Benefits (Industry / Genpact Standards)

While the JD does not list perks explicitly, based on Genpact / comparable IT support roles, you can expect:

🏥 Health insurance / medical coverage
💻 Training & development: onboarding in tech tools, possibly ITIL or domain-specific training
🕒 Work-life flexibility / shift allowances or extra pay for off-hours / weekends if required
💸 Performance bonuses or incentives depending on SLAs / metrics
🧰 Access to self-help resources, knowledge base, tools to support remote assistance
🤝 Exposure to a large, global environment with potential for upward mobility

📝 How to Apply

📢 How to Apply for Genpact’s Technical Associate – IT Support 2025:

Go to Genpact’s career portal or job boards where this role is posted.
Search for “Technical Associate – IT Support – IT021536 (or job code) / Hyderabad.”
Ensure you meet minimum qualifications: tech/service desk background, ITIL, graduation.
Prepare your resume highlighting any support / desktop troubleshooting / software / OS experience.
Submit the application form via the portal. Attach any credentials or certificates (ITIL etc.).
Review application carefully before submitting.

If you face any issues while applying. Do let us know in the comment section

APPLY LINK

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❓ FAQs

Q1: Is prior work experience mandatory?
A1: No. The JD allows for 0-2 years of experience. Fresh graduates with required skills can apply.

Q2: Does the role allow remote work?
A2: No. It is onsite in Hyderabad.

Q3: What shifts or timings are expected?
A3: Not fully specified, but since it is 24×7 support, you may need to work off-hours, weekends, or on-call.

Q4: What skills will help me stand out?
A4: Strong troubleshooting, familiarity with OS (Windows), Active Directory, ITIL certification, ability to manage password resets/user access, communication skills.

Q5: What salary should I target?
A5: For a fresher or someone with little experience, ₹3-6 LPA is realistic. With more experience or extra skills, it could go higher.

Q6: Are there fees or charges for applying?
A6: No. Genpact doesn’t charge application fees, starter kits, or other costs. Always verify any recruiter outreach via official Genpact channels.

Genpact IT Support Jobs 2025 | Hyderabad

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