Looking for customer service jobs in Gurugram? Wipro is hiring a Customer Service Representative (CSR) – L1 role for freshers and experienced candidates. Apply now for this exciting opportunity at Wipro Gurugram!
Table of Contents
Why Join Wipro as a Customer Service Representative?
Wipro, a global leader in IT services and consulting, is inviting applications for the Customer Service Representative (CSR) – L1 role in Gurugram. Whether you’re a fresher or have prior experience, this role offers a fantastic opportunity to launch or advance your career in customer support.
In this detailed guide, we’ll explore the job role, responsibilities, qualifications, and tips to apply successfully.
Job Role: Customer Service Representative (CSR) – L1
Wipro is actively hiring Customer Service Representatives to manage client support and technical queries efficiently. This role requires excellent communication skills and the ability to provide top-notch customer service.
Key Responsibilities of a Wipro CSR
As a Customer Service Representative – L1 at Wipro, your day-to-day tasks will include:
✅ Managing client interactions through calls and emails with professionalism.
✅ Documenting customer queries, issues, and resolutions for future reference.
✅ Following established processes to resolve customer concerns efficiently.
✅ Escalating unresolved issues to senior teams when necessary.
✅ Maintaining accurate records in the RAVE system to track productivity.
✅ Providing step-by-step guidance to customers for troubleshooting product issues.
✅ Offering alternative solutions to retain customer satisfaction.
✅ Ensuring all communications align with Wipro’s service agreements.
This role requires patience, empathy, and the ability to troubleshoot client concerns quickly and effectively.
Eligibility Criteria for Wipro CSR Role
To qualify for the Wipro Customer Service Representative (CSR) – L1 role, candidates must meet the following requirements:
✅ Education: Any graduate degree is acceptable.
✅ Experience: Open to both freshers and candidates with up to 2 years of experience.
✅ Skills Required: Strong communication skills, problem-solving abilities, and knowledge of technical support processes.
✅ Location Flexibility: The position is based in Gurugram, Haryana.
Why This Role is Exciting
💼 Entry-Level Opportunity: Ideal for fresh graduates seeking career growth.
🌍 Global Exposure: Gain experience in a multinational organization like Wipro.
📈 Career Advancement: Opportunity to transition into higher roles with enhanced skills.
🖥️ Learning Opportunities: Access to industry-leading training programs to improve technical and communication skills.
Location & Work Model
🗺️ Location: Gurugram, Haryana
🏢 Work Model: On-site role requiring candidates to work from the designated Wipro office.
About Wipro
Wipro Limited is a global leader in technology services and consulting, known for empowering businesses with digital solutions. With over 230,000 employees across 65 countries, Wipro drives innovation and helps organizations achieve their boldest ambitions.
By joining Wipro, you become part of a company committed to diversity, inclusion, and professional growth.
Perks & Benefits at Wipro
🎯 Competitive salary packages with performance bonuses
📚 Training programs to enhance technical and soft skills
💼 Career growth opportunities within Wipro’s diverse service lines
🏥 Health insurance and employee well-being programs
🏡 Work-life balance with supportive management
📢 How to Apply for Wipro Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
APPLY LINK
Share This opportunity with your Friends😇😇🥰
Top 10 FAQs About Wipro’s CSR Role
1. What is the salary for a Customer Service Representative at Wipro?
➡️ While Wipro hasn’t disclosed the exact salary, CSR roles typically offer competitive pay along with performance incentives.
2. Is this role open to freshers?
➡️ Yes, the role is open to freshers and candidates with up to 2 years of experience.
3. What skills are required for this role?
➡️ Strong communication skills, problem-solving abilities, and the ability to troubleshoot technical issues are key.
4. Does Wipro provide training for CSR roles?
➡️ Yes, Wipro offers comprehensive training programs to enhance customer service and technical skills.
5. Is this a remote or on-site role?
➡️ This is an on-site role based in Gurugram, Haryana.
6. Are there growth opportunities in this role?
➡️ Yes, Wipro offers ample opportunities for career advancement within its diverse service verticals.
7. What kind of clients will I be handling in this role?
➡️ As a CSR, you will assist Wipro’s global clients across various industries.
8. What should I include in my resume to stand out?
➡️ Highlight your communication skills, customer support experience, and technical troubleshooting abilities.
9. How can I track my application status at Wipro?
➡️ You can monitor your application status on the Wipro Careers Portal.
10. When can I expect a response after applying?
➡️ Shortlisted candidates will typically receive an update within 2-3 weeks after submitting their application.
Final Thoughts
The Customer Service Representative – L1 role at Wipro is a fantastic opportunity for freshers and experienced candidates alike. With competitive perks, career growth potential, and the chance to join a leading global company, this role is perfect for those eager to build a successful career in customer support.
👉 Don’t miss out! Apply now and take the first step toward your career with Wipro!