If you’re looking to kickstart your career with one of India’s top fintech companies, this role at PhonePe is your golden opportunity! Let’s dive into the details and see how you can become part of their dynamic team.
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🏢 Why PhonePe?
PhonePe is India’s leading digital payments platform, serving 500 million+ users and partnering with 3.7 million+ merchants across the country. From digital payments to financial services like insurance, mutual funds, and stock broking, PhonePe continues to innovate and improve lives.
At PhonePe, you’ll experience:
✅ A culture of ownership and trust
✅ Opportunities to work with top minds in the industry
✅ A chance to build technology that impacts millions
💼 Job Role: Advisor, Service Recovery Reds
As an Advisor in the Service Recovery Reds team, your primary role will be to resolve customer issues effectively while ensuring they have a seamless experience with PhonePe services.
🔍 Key Responsibilities
Wondering what you’ll be doing in this role? Here’s a quick breakdown:
✅ Handle PhonePe account and transaction-related queries
✅ Switch between phone support and data channels to resolve issues
✅ Follow defined processes to ensure smooth resolutions
✅ Build customer trust by resolving concerns efficiently
✅ Meet daily productivity goals to ensure customer satisfaction
✅ Use internal processes and resources to drive faster resolutions
✅ Escalate complex issues to the right teams for swift action
✅ Recommend process improvements to enhance the customer experience
✅ Educate customers on how to get the most out of PhonePe
🎯 Ideal Candidate Profile
To excel in this role, you should:
✔️ Have excellent written and verbal communication skills
✔️ Be a proactive listener and handle objections confidently
✔️ Show strong customer orientation with adaptability to different scenarios
✔️ Be a team player who’s flexible and open to feedback
✔️ Manage multiple tasks effectively and meet tight deadlines
✔️ Be fluent in English and Hindi (additional South Indian language skills are a bonus)
📚 Qualifications & Experience
🎓 Education: Graduation (10+2+3) is mandatory
💼 Experience: 0 – 2 years of customer-facing role experience
🌍 Location & Work Model
📍 Location: Bengaluru, Karnataka
🗓️ Work Model: 5-day working week with 2 rotational week-offs
💰 Salary Insight
The expected salary for this role typically aligns with industry standards for entry-level customer support roles, with additional incentives based on performance.
🎁 Perks & Benefits
Working at PhonePe comes with amazing benefits, including:
🍽️ Free Lunch – Enjoy delicious meals on the house!
🏥 Medical Insurance – Comprehensive coverage for you and your family
👶 Parental Support – Maternity, paternity, and adoption assistance
🚗 Mobility Benefits – Relocation and transfer support
📚 Education Assistance – Support for higher education
💼 Retirement Benefits – Flexible PF contributions, NPS, and gratuity
🧐 Why This Role is Exciting
This role is perfect if you:
✅ Enjoy solving customer problems with empathy
✅ Want to contribute to one of India’s most impactful fintech platforms
✅ Are looking to build a career in customer experience with growth opportunities
How to Apply for PhonePe Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
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❓ FAQs About the Role
1. What is the primary role of an Advisor, Service Recovery Reds at PhonePe?
The role involves resolving customer issues, handling PhonePe account and transaction-related queries, and improving customer satisfaction.
2. Do I need prior experience to apply?
Not necessarily. PhonePe welcomes candidates with 0 – 2 years of experience in customer-facing roles.
3. Is this a work-from-home position?
No, this is an on-site role in Bengaluru with a 5-day work week.
4. What languages are required for this role?
Fluency in English and Hindi is mandatory. Additional South Indian language skills are preferred.
5. What kind of training does PhonePe provide for this role?
PhonePe offers comprehensive training to help you excel in customer support and product knowledge.
6. What’s the career growth path in this role?
With consistent performance, you can advance to senior roles in customer experience, team leadership, or specialized support roles.
7. Are there any performance incentives?
Yes, PhonePe offers attractive incentives for achieving customer satisfaction and productivity goals.
8. Does PhonePe provide relocation support?
Yes, PhonePe offers relocation benefits for candidates moving to Bengaluru for this role.
9. What tools will I use in this role?
You’ll work with PhonePe’s internal customer support platforms and communication tools to resolve queries efficiently.
10. What’s the best way to prepare for the interview?
Prepare by enhancing your communication skills, problem-solving abilities, and understanding of PhonePe services.
📢 Final Thoughts
Joining PhonePe as an Advisor, Service Recovery Reds is a fantastic opportunity to kickstart your career in customer experience. With exciting challenges, great perks, and career growth potential, this role is perfect for those eager to make a difference in India’s fintech landscape.
👉 Apply today and take your first step towards an exciting career at PhonePe!