Amazon is hiring IT Services Support Associate I for its Large Email Monitoring team in Mumbai. Apply today for this full-time IT support role with a global leader.
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🔥 Amazon Hiring IT Services Support Associates in Mumbai – Apply Fast! 🚀
Job Role & Category
- Role: IT Services Support Associate I (Large Email Monitoring)
- Category: Full-Time, Virtual (Mumbai, Maharashtra, India)
Why Join Amazon?
Amazon is a global leader in e-commerce and technology innovation, known for its customer obsession, operational excellence, and pioneering spirit. With a presence in countries worldwide, Amazon fosters a diverse and dynamic workplace culture that drives continuous innovation and personal growth. The company consistently receives strong recognition for its leadership in workplace diversity and customer-centric operations.
Job Summary
As an IT Services Support Associate I at Amazon, you’ll be the frontline responder for technical support services—handling support chats, calls, emails, and tickets for corporate and subsidiary employees worldwide. Your performance will directly support Amazon’s internal customers, requiring adaptability, precision, and strong multitasking.
Key Responsibilities
- Review written communications to ensure policy adherence and timely response
- Research, review, and respond to incoming support via chat, calls, email, and ticketing systems
- Create and submit detailed, accurate, and timely call logs of customer interactions
- Inform users of necessary remedies and answer basic technical questions
- Follow SOPs using the Knowledge Management System consistently
- Maintain up-to-date knowledge of relevant company policies
- Work flexible shifts—including afternoons, evenings, nights, weekends, and holidays—as support operates 24/7
- Act as a customer liaison, communicating, resolving, or initiating resolution of technical concerns
Who Can Apply?
- Education & Experience: Not specified in job description
- Required Experience: At least six months in IT or customer service troubleshooting technical issues
- Skills: Strong verbal and written communication, ability to explain technical issues in simple terms, critical thinking, multi-tasking, adherence to schedules
- Preferred: Strong soft skills, logical issue resolution, clear ticket creation, adaptability in fast-paced environments
Work Location & Type
- Location: Virtual – Mumbai, Maharashtra, India
- Work Type: Full-Time (Shift-based, 24/7 operations)
- Remote/Hybrid: Role is virtual but schedule-based; remote setup is implied by “Virtual,” with no hybrid/on-site tier specified.
Salary Insights
Based on similar IT support roles at Amazon India:
- IT Support Associate II: ₹7 L – ₹8 LPA total compensation (base ~₹7 L, plus additional pay)
- IT Support (general): average around ₹8.40 LPA
- Technical Support Associate: ₹3 L – ₹4 LPA, average ~₹3.43 LPA
Suggested phrasing:
“Based on data for similar roles at Amazon in India, expected total compensation ranges from ₹4–8 LPA, depending on level and experience.”
Perks & Benefits
While specific benefits for this role aren’t listed, Amazon generally offers the following for support roles:
- Health, Paternity, and Maternity Leave (as per company-wide policies)
- Paid Time Off including annual, sick, and casual leave
- Employee Discounts and wellness programs are often part of Amazon’s support employee packages
FAQs
Q1: What is the selection process like?
Not specified in the JD; typically includes screeners, technical assessment, and behavioral interviews.
Q2: Is remote work allowed?
Yes — the role is Virtual, with flexible shifts. No hybrid or on-site requirement stated.
Q3: Are freshers eligible?
Experience criteria specify at least six months in a relevant IT or support role. Freshers may not meet this threshold.
Q4: What are the required shifts?
Must work flexible schedules including nights, weekends, and holidays, as part of Amazon’s 24/7 support operations.
Q5: What tools or systems should I know?
Familiarity with knowledge management systems, call/chat/ticket platforms, SOP adherence, and documentation is essential.
📢 How to Apply for Amazon Recruitment 2025?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section
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